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Frequently Asked Questions
Eligibility and Participating Airlines
What airlines are participating in this?
Can anyone use the remote terminal?
Do I need an airline ticket to book?
Booking, Tickets and Pricing
Where do I buy a ticket?
How much does the ticket cost?
How far in advance do I need to book?
Do tickets sell out?
Can I book for my family or group?
How do I cancel my ticket?
Locations, Route and Return Trip
Where does the bus leave from?
Where does it bring me?
Does the bus bring me right to my plane?
How long will I have at Logan Airport after bus drop-off?
Is the return trip different?
Schedule, Timing and Day-of Travel
What is the schedule?
How early can I arrive?
What if I'm running late?
What if my flight is delayed or canceled?
Security, Screening and ID
What ID do I need to bring with me?
Will I go through TSA at the remote terminal or at Logan Airport?
Can I use TSA PreCheck or CLEAR?
Baggage and Luggage
How many bags can I bring?
Will my bags be checked at the remote terminal or at Logan Airport?
Are my bags tagged through to my final destination?
Can I bring oversized items (ski bags, golf clubs, strollers)?
Parking and Access
Where do I park?
Can I leave my car while I travel?
Program Overview and Future Plans
What are the benefits of using the remote terminal?
Will this program become permanent?
For all other inquiries, please email us at
LoganExpress@massport.com
.